Company: Blacknote Entertainment
Software providers: Pragmatic Play +5
Minimum deposit: $/€10
Withdrawal limits: $/€50 - 4000
Payout speed: 7+ days
4.0/5
Visit SiteNote that Casino Moons is now closed together with all 5th Street casinos.
Blacknote Entertainment operates a great number of casinos and bingo places, including Casino Moons. It is a well known group due to extremely high bonuses and 5th Street Races. The other distinguished feature of this group is rather slow payments so you would need to wait over a week to get your winnings.
To make it up to you, Casino Moons offers you a great deal: a generous 75 free spins no deposit needed. If you like your initial experience, you are up for a 200% up to $1000 bonus on top of your first deposit. Your next 3 deposits will be covered as well with more modest 100% matches.
If you are okay with delayed withdrawals, then Casino Moons is quite a decent casino with its ups and downs.
Alternative Casinos & Australian-Focused Sites
Not so long ago, 5th Street company announced its closure which means that all Casino Moon sister sites are now closed.
So if you are considering trying something a bit different, we have something cool prepared for you. The only thing in common between Casino Moons and sites like King Billy or JOO is that they both accept Australian/New Zealand/Canadian players. If we go deeper, you will see that there are tons of games for you to play with from leading providers, much faster cashouts (up to 24 hours) and a better choice of payment options. Yes, the bonuses are average but security and reputation are worth much more.
Definitely our best choices for you.
Casino Moons Sister Sites
To be honest, there is nothing much to say about Casino Moons sister sites since they are nearly identical. Except for the design. Other than that, they share pretty much everything: the same software, withdrawal limits and cashout speed. And unfortunately, all of them are closed down. Be sure to check the upper part of the page to find some of the best alternative casinos to Casino Moons.
Honest Opinion on Casino Moons
Good promotions are essential for any online casino hoping to wow an audience. While many operators offer bonuses, very few of them have no deposit promotions for players to enjoy. Casino Moons uses that to make itself stand out. First-time players receive 75 free spins at no cost once they register an account. Before you can withdraw the no deposit bonus, you have to wager your winnings 20 times. Additionally, your maximum withdrawable amount from these free spins is set to $100.
The fun with bonuses does not stop there. Casino Moons has a great welcome offer for new players. This comes on top of the no deposit offer you receive. Your first three deposits all receive a match bonus and free spins. The first, second, and third promotions award a 200%, 250%, and 300% deposit match, respectively. You will also receive 110 free spins total that can be credited in cash, up to a $200 value. If you use cryptocurrencies, you can get an even better version of this bonus. The crypto bonus grants three 400% deposit matches for your first three deposits.
If the review ended there, this website would look spectacular. However, it does have a few flaws that force us to bring its score down. One such issue is very slow withdrawal times. Withdrawal requests are processed Monday to Friday. If you request a withdrawal over the weekend, you have to wait longer. It takes up to seventy-two hours to process a withdrawal request. If you are withdrawing via bank transfer, you have to wait for an extra five to fifteen business days. Thankfully, crypto withdrawals can shorten this time since their transaction processing time is instant.
Best we can tell, there is no live chat option on the Casino Moons website. The only way to get in touch with customer service is to email them. While the casino claims support staff is available 24/7, it does not feel that way. Responses can be slow at times and are not always very helpful. This is made especially annoying due to the long withdrawal waiting times.
Summary
While the operator is not bad, they still have a ways to go before they can compete with the best. We cannot deny that their promotions are great. However, we also do not think they are so good you need to put up the casino’s flaws. Until the issue of slow withdrawals and poor customer service is resolved, we cannot recommend this casino to our audience.